Privacy Policy

At Quirvana, we are committed to protecting your personal information and ensuring transparency in how we collect, use, and safeguard your data. This Privacy Policy explains our practices regarding your personal data and your rights regarding the information we collect.

1. INFORMATION WE COLLECT

We collect various types of information to enhance your shopping experience and improve our services. The information we collect includes:

1.1 Personal Information

● Name, email address, phone number, and shipping/billing address.

● Account details (if you create an account on our website).

● Communication preferences and customer service interactions.

1.2 Payment Information

● Account details (if you create an account on our website).

● Communication preferences and customer service interactions.

1.3 Order & Transaction Details

● Purchase history, product preferences, and order details.

● Information related to returns, exchanges, or refunds.

1.4 Technical & Device Information

● IP address, browser type, and operating system.

● Device identifiers and browsing behavior.

● Cookies and similar tracking technologies.

1.5 User-Generated Content

● Reviews, ratings, and comments submitted on our website or social media platforms.

2. HOW WE USE YOUR INFORMATION

We use the information collected for the following purposes:

● Order Processing & Fulfillment: To process transactions, deliver products, and provide customer support.

● Account Management: To create and manage your account on our website.

● Personalization: To tailor product recommendations, advertisements, and promotions

● Communication: To send transactional emails, promotional content, and updates about your orders.

● Customer Support: To respond to queries, complaints, and service requests.

● Security & Fraud Prevention: To detect fraudulent transactions and ensure account security.

● Legal Compliance: To comply with legal obligations, such as tax regulations and fraud prevention laws.

3. SHARING YOUR INFORMATION

We do not sell, rent, or trade your personal information. However, we may share your data with trusted third parties in the following circumstances

3.1 Service Providers

We work with third-party vendors who assist in business operations, including

● Payment gateways (e.g., Razorpay, PayU, Stripe) to process payments securely.

● Courier and logistics partners for order delivery.

● Marketing and advertising platforms for promotional campaigns.

● IT and security providers to maintain and protect our systems.

3.2 Legal & Compliance Requirements

We may disclose your information:

● If required by law or government authorities.

● To protect our rights, customers, employees, or business operations.

● To investigate potential fraud or security threats.

4. DATA SECURITY MEASURES

We implement industry-standard security measures to safeguard your personal data:

● If required by law or government authorities.

● Secure Payment Processing: PCI-DSS-compliant payment gateways.

● Restricted Access: Only authorized personnel have access to personal data.

● Regular Security Audits: Periodic evaluations to ensure compliance with data protection standards.

However, no online platform is completely immune to security risks. If you suspect any unauthorized access to your account, please contact us immediately.